Product Support Engineer Italy

At IXON, we connect machines with their builders. We are at the forefront of revolutionising the way machines are connected, monitored and controlled. By providing an end-to-end solution, consisting of our in-house developed cloud platform and connectivity hardware, we empower machine builders with the tools and technology to stay future-proof and transform the way they do business. All with one goal: more efficient production with the lowest possible impact on the world.  

This is what energises you

As a Support Engineer, you are the first point of contact for our Italian customers, addressing technical issues and challenges related to our IXON Cloud platform and connectivity hardware. Cases you will handle range from onboarding assistance to complex problems with implementation and network configuration. Besides providing quality technical support to our customers, you’ll also collaborate closely with team members and various departments ensuring a seamless exchange of information and knowledge. 

Your dedication to delivering unconditional support will be reflected in the following responsibilities:

• Offering first and second-line technical support to customers and colleagues;

• Reproducing bugs, reporting these to R&D, and following-up bug reports;

• Translating customer needs to feature requests; 

• Expanding knowledge by experimenting with various technical products and (customer) solutions; 

• Updating and maintaining the knowledge base, support website, demo setups and training environments;

• Providing technical training to internal departments and customers.

This makes you successful 

It all starts with your strong communication skills, which enables you to truly understand the underlying concerns behind a question. Your affinity with IT and networking helps you to solve complex technical puzzles and guide customers in integrating our product into their solution. You thrive in a team, where you truly grasp the power of collaboration and effectively leverage internal knowledge and expertise. In addition, you identify with the following points: 

• Proficiency in Italian is required as you will be the primary point of contact for our Italian customers; 

• Strong English language skills, both spoken and written; 

• Strong communication skills, with a customer-centric and service-oriented approach;

• A technical background or a strong interest in technology; 

• You are located in the area of Reggio Emilia, Modena or Bologna; 

• Experience in IT-support or PLC/automation knowledge is a big plus. 

Here’s what we offer you 

At IXON, you will join an international and dynamic environment, where you can make an immediate impact and grow rapidly. Together with your international colleagues, you will contribute to the development of our innovative organisation. You get the opportunity to unlock your potential in a dynamic work environment where autonomy, a vibrant work culture, personal growth and meaningful contributions in industrial automation awaits you.​ Of course, we reward your dedication with a competitive salary and excellent secondary benefits.

Ready to dive in? 

Start your journey and connect with IXON! ​Applying is quick and easy, just click the button below.

Need more details? Reach out to our recruiter Stan Smeets by calling +31643241318 or send an email to careers@ixon.cloud.

Agency interest in this vacancy is not desired.